Frequently Asked Questions | Yo Props Photo Booth Props

Frequently Asked Questions

Everything you need to know about our props, shipping, and policies — answered clearly and honestly.

What makes Yo Props signs better than the competition?

Our signs are printed on 5mm PVC — the sweet spot for photo booth props. Thick enough to be durable, light enough to hold comfortably all night. Here's what sets us apart:

  • No foam core or hollow plastic — we use solid, hard PVC that holds up to heavy use
  • Professional UV printing — no stickers, no peel, no fade
  • Smooth, finished edges — no sharp corners
  • Vibrant colors that stay vivid even with repeated use
  • Carefully packed for every shipment so props arrive in perfect condition

What are your props made of?

Our props are printed on 3mm and 5mm PVC board, and 3mm ABS. They're extremely durable — roughly the equivalent of 5 stacked credit cards. You can drop them, step on them, and hand them to the most enthusiastic guests at your event. Colors will not fade or wash off thanks to our UV printing process.

How do I care for my props?

Wipe them down gently with soap and water. Avoid anything containing alcohol — including most baby wipes — as alcohol can damage the UV-printed surface and will void your replacement guarantee.

When will my order ship?

  • Orders placed before 12pm EST: packaged and shipped the same day
  • Orders placed after 12pm EST: shipped the next business day
  • Weekend or holiday orders: shipped the next business day — please plan accordingly

During major sales events (Photo Booth Expo, Black Friday, etc.), orders are processed in the order received. Paid shipping always gets priority. If you need your order urgently during a sale, place the order and email us at info@yoprops.com — we'll do our best to help.

Which shipping method should I choose?

We ship via UPS for most orders. When you enter your address at checkout, estimated delivery times will be shown.

Important notes:

  • Estimated delivery times are not guaranteed unless you select a guaranteed air service (Next Day or 2nd Day Air)
  • Free "no rush" shipping is exactly that — orders ship via the most economical method available, after priority orders. Please allow 7–10 days. Upgrades are not available on free shipping orders.
  • If your order doesn't arrive on time with a non-guaranteed service, that is a matter to resolve with the carrier directly.

I need my order overnight — what's the fastest way to handle it?

Place your order right away and select the fastest shipping option at checkout. Then email us at info@yoprops.com to let us know. We'll refund any shipping overages, and if for any reason we can't fulfill the timeline, we'll cancel and refund you promptly. Don't wait for an email reply before placing — that just costs you time.

What is your breakage guarantee?

We offer a 6-month breakage replacement guarantee. If a prop breaks within 6 months of purchase, we'll replace it at no charge (or offer a comparable substitute if the original is no longer available). You only pay return shipping.

Note: This guarantee does not apply to freebie items, which will be included with your next order.

My props arrived with small marks or white dust — what should I do?

Our props are stacked and stored with 200,000+ items in inventory. Minor surface marks and light dust can occasionally occur. Here's our policy:

  • Imperfections smaller than ¼ inch: considered within normal range
  • Marks, dings, dents, or damage larger than ¼ inch, or broken on arrival: we'll fix it — just contact us
  • Replacements are typically sent with your next order to save on shipping costs

Why do some props in my bundle have different colored backing boards?

Occasionally our manufacturers can't source PVC from their usual suppliers, resulting in slight board color variations. We do our best to match all signs within a bundle, but this isn't always possible. Rest assured it has no effect on the print quality or durability of your props.

What is "B Stock"?

B Stock items are props with visible cosmetic imperfections — dings, dents, or scratches. They are sold at 50% off or more and cannot be returned if you dislike them or if they're damaged in shipping. If a B Stock item arrives broken, we'll refund or replace it on a future order.

What is your return policy?

We want you to be happy. If you change your mind, you can return your props — just email us first, ship the items back in their original condition (return shipping is at your expense), and we'll issue a refund upon inspection.

We also offer exchanges for items damaged on arrival or with production errors within 2 days of delivery.

Do you offer custom props?

Yes — custom props are coming soon. Stay tuned!

Why was my order canceled?

Orders may be canceled if they are flagged for fraud or if there is an unresolved payment dispute on the account. We reserve the right to refuse service in these circumstances. If you believe your order was canceled in error, please contact us at info@yoprops.com.